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OVHA Contacts
| Administration | Buprenorphine Program | Business Office | Care Coordination | Chronic Care Management | Clinical |
| Communications | Coordination of Benefits | Health Care Affordability | Information Technology | Pharmacy |
| Policy | Program Integration | Program Integrity | Provider Relations | Reimbursements |
Phone: 802-879-5901 Fax: 802-879-5962
Joshua Slen, Director
Nancy Clermont, Deputy Director
- Global Commitment to Health Initiative
- Medicaid Management Information System (MMIS)
Ann Rugg, Deputy Director
- Medicare Modernization Act
- Pharmacy Benefit Management Program
- Pharmacy Initiatives
Sarah Gregorek, Executive Staff Assistant
Rebecca Bailey, Administrative Assistant A
BUPRENORPHINE PROGRAM <back to top>
Phone: 802-879-5925 Fax: 802-879-5963
Karen LaFond, Health Programs Administrator
BUSINESS OFFICE <back to top>
Phone: 802-879-5900 Fax: 802-879-5961
Michael Bishop, Administrative Services Technician III
Sarah Cadorette, Financial Administrator III
Bill Clark, Financial Director I
Rolenda Corrow, Financial Specialist I
Alena Crnalic, Business Manager
Stacey Drinkwine, Financial Manager I
Justin Gingras, Financial Specialist III
Carrie Hathaway, Financial Director II
Robert Larkin, Administrative Assistant A
Darcy McPherson, Administrative Assistant A
Suellen Squires, Administrative Secretary
Mylinda Trombley, Financial Administrator III
CARE COORDINATION <back to top>
Phone: 802-879-5903 Fax: 802-879-5963
See the Care Coordination Map
Heather Bollman, Nurse Case Manager, Caledonia County
Georgette Coleman, Regional Supervisor
Maura Crandall, Nurse Case Manager, Chittenden County (Burlington Office)
Maria Doon, Nurse Case Manager, Washington County
Mark Gagnon, Medical Social Worker, Rutland
Eileen Girling, Care Coordination Field Director
Keith Marino, Medical Social Worker, Washington County
Janice McCann, Regional Supervisor
Julie McDonald, Administrative Assistant A
Ann Marie Miles, Medical Social Worker, Chittenden County (based in Williston/Burlington)
Mark Nash, Medical Social Worker, Lamoille County
Melody Neun, Medical Social Worker, St. Johnsbury and Caledonia County
Susan Read-Smith, Nurse Case Manager, Windham and Windsor Counties
Janet Suker, Medical Social Worker, Franklin County (based in St. Albans)
Katie Wells, Nurse Case Manager, Chittenden County
Angie White, Nurse Case Manager, Franklin County (based in St. Albans)
CHRONIC CARE MANAGEMENT <back to top>
Phone: 802-879-5903 Fax: 802-879-5963
CLINICAL <back to top>
Phone: 802-879-5903 Fax: 802-879-5963
John Allard, Nurse Case Manager
- Medical Supplies, Technology or Equipment
Daljit Clark, Clinical Operations Director
- Medical Information
- Medical Interpretive Guidelines
Dr. Erin Cody, Associate Medical Director
- Drug Utilization Review (DUR) Board
Danielle Delong, Administrative Assistant A
Ramona Godfrey, Nurse Case Manager
Karen Lafond, Operations Administrator
Julie McDonald, Administrative Assistant A
Kristin Sprague, Nurse Case Manager
COMMUNICATIONS <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Stephanie Beck, Communications Manager
- Consumer Feedback
- Media Inquiries
- Provider Relations
Lorraine Siciliano, Legislative Liaison
COORDINATION OF BENEFITS (COB) <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Debbie Austin, Senior COB Specialist
- COB Supervisor for,
- Casualty
- Estate Recoveries
- Health Insurance
- Hospice
- Trusts/Annuities
Lisa Botala, COB Specialist
- Trusts, Hospice and Casualty Recoveries
Jennifer Boyden, COB Specialist
Lisa Carpenter, Senior COB Specialist
- COB Supervisor for,
- Medicare Part D/Prescription Drug Program
Lori Collins, COB Manager
- Medicare Advocacy Project Contract
- Medicare Benefits Coordination
Stacey Davis, COB Specialist
- Health Insurance Verification/Carrier Code Updates
- OCC Reports
- Outstanding A/R Recoveries
- Third Party Billing Issues
Joyce Desany, COB Specialist
- E.O.B.'s
- Estate Recoveries
Rheannon Dulac, COB Specialist
- ESI Team Member
Lori Fagnant, COB Specialist
- End-of-Month Processing and Reporting
- Health Insurance Recoveries
- IV-D/Court-Ordered Medical Support Insurance Updates
Pamela Fontaine, COB Specialist
- ESI Team Member
Melissa Guiles, Program Consultant
- Medicare Part D/Prescription Drug Program Team Member
Samantha Haley, COB Specialist
- ESI Team Member
Wendy Haskell, COB Specialist
- ESI Team Member
Kathy Haskins, COB Specialist
- Eligibility File Maintenance
- Nursing Home Eligibility File Maintenance
Matthew Laudin, Program Consultant
- Medicare Part D/Prescription Drug Program Team Member
Gary Sturgeon, Program Consultant
- Casualty Recoveries
Carolyn Sweet, Program Consultant
- Medicare Part D/Prescription Drug Program Team Member
Carla Vecchione, COB Specialist
- ESI Team Member
Nicole Weidman, Senior COB Specialist
- COB Supervisor, ESI-Premium Assistance Program
Hope Williams, Administrative Assistant A
HEALTH CARE AFFORDABILITY <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Betsy Forrest, Health Care Affordability Director
INFORMATION TECHNOLOGY <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Joseph Bucchere, Systems Developer II
Mark Garrand, Systems Developer III
Judy Higgins, Information Technology Director
- Information Technology Manager
Joseph Liscinsky, Project Manager
- Modernization of Vermont's Enterprise (MOVE) Project Manager
Sile Voyer, Information Technology Specialist II
- Account Creation Requests (ACCESS, MMIS, GCR)
- Account Deletion Requests (ACCESS, MMIS, GCR)
- Data Reconciliation
- Global Clinical Record (GCR) Technical Support
- Password Reset Requests (GCR, MMIS)
PHARMACY <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Stacey Baker, Health Programs Administrator
- Pharmacy Issues Liaison
Robin Farnsworth, Health Programs Administrator
Jennifer Mullikin, Health Programs Administrator
Ann Rugg, Director
POLICY <back to top>
Phone: 802-879-5903 Fax: 802-879-5963
Keri Andersen, Health Programs Administrator
- Managed Care Organization (MCO) Grievance and Appeal Coordinator
- Rules and State Plan filings and distribution
- Forms
Leah Korce, Policy and Implementation Analyst
- Fair Hearing Lead
- Public Record Officer
- Medicaid State Plan
Gregory Needle, Health Program Administrator
- M108 Lead
- Ombudsmen Contract
- OVHA Grievance and Appeal Coordinator
Esther Perelman, Policy Director
- Member Services Contract
- Primary Care (PC) Plus
- Coverage Rules
PROGRAM INTEGRATION <back to top>
Phone: 802-879-5900 Fax: 802-879-5963
Ron Clark, Program Integration Director
Russell Frank, Health Programs Administrator
- Behavior Health Lead with Other Departments
- Children with Special Health Needs Liaison
- Community Rehabilitation and Treatment (CRT) Waiver
- Healthy Babies Kids & Families
- External Quality Review Organization (EQRO)
- Health Resources and Services Administration (HRSA)
- Mental Health & Substance Abuse Providers Council
- New England Partnership for Improved Behavioral Health Services
- State Children's Health Insurance Program (SCHIP)
Kelly Gordon, Health Programs Administrator
Kyle Mooney, Health Programs Administrator
- Long Term Care Coalitions
Cynthia Thomas, Health Programs Administrator
PROGRAM INTEGRITY <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Mary Day, Program Integrity Manager
- Beneficiary Counts and Demographics
- Expenditure Information
- Financial Monitoring
- Utilization Information
Pat Densmore, Clinical Operations Administrator
Meesha Griffith, Health Data Administrator
Kimberly Harnois, Fiscal Analyst
Kelly Kroupa, Nurse Case Manager
Leanne Miles, Program and Operations Auditor
Christine Shepard, Data Analyst
Deborah Stempel, Medicaid Operations Administrator
PROVIDER RELATIONS <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Stephanie Beck, Communications Manager
- Hospitals
Clark Eaton, Provider Relations Specialist
- Dentists
- Medicaid Advisory Board
Judy Jamieson, Provider Relations Specialist
- Audiologists
- Community Mental Health
- Chiropractors
- Durable Medical Equipment
- Opticians
- Optometrists
- School-based Providers
Peter McNichol, Provider Relations Specialist
- Physicians
- Transportation Providers
REIMBURSEMENTS <back to top>
Phone: 802-879-5900 Fax: 802-879-5919
Mary Gover, Reimbursement Administrator
- New Codes
- Payment and Fee Issues
- Provider Enrollment
Brenda Metivier, Medical Record Analyst
- Claims Payment
- New Codes
Ann Rugg, Assistant Director
- Pharmacy Issues
